Riverside Ski Park Booking Terms and Conditions

Check In

Normally 2 pm.

Check Out

Before 10 am on day of departure.

 

Reception Hours

9am - 5pm, 7 days a week

By proceeding with an accommodation booking, you agree to these terms and conditions.

1. Definitions and structure of these terms and conditions

a. For the purposes of these terms and conditions:

  • ‘we’, ‘us’ or ‘our’ is referring to Greatwall Tourism Resort Pty Ltd  (ABN 22 615 691 800)

  • ‘your party’ means any person who accesses the park under the accommodation booking, including any family, children, friends or other people visiting the park at your invitation;

  • ‘Park Credit’ means a Riverside Ski Park booking credit issued by us to you in accordance with these terms and conditions;

  • ‘Park Conditions’ means any terms and conditions which specifically relate to the park and which are communicated to you prior to or at the time you are making a booking; and

  • ‘Remaining Value’ means at any time, that portion of a Booking Credit which has not yet been redeemed.

b. By proceeding with an accommodation booking you agree to these terms and conditions and the Park Conditions and must ensure your party agrees to, and complies with, these terms and conditions and the Park Conditions.

c. To the extent that any part of these terms and conditions is inconsistent with any part of the Park Conditions, the part of the Park Conditions prevails over the part of these terms and conditions.

2. Tariffs and Payments

a. The rates displayed on our website (‘tariff’) are based on the number and type of guests for the specified time and duration. Any changes to those items may result in an increase to the tariff and you agree to pay any increase at the time of change.

b. The tariff quoted is in Australian dollars and current at the time of booking and is exclusive of GST (unless expressly stated otherwise). The tariff only becomes firm upon your payment in full for the specified time and duration.

c. Unless expressly stated otherwise, only one promotional or membership offer can be redeemed on any booking.

d. Promotional code, voucher or membership discounts must be redeemed at the time of booking. Discounts will not be applied or refunded after a booking has been confirmed. 

e. Any amount in connection with your booking which is outstanding at the time of check-in must be paid at check-in unless alternative arrangements have been agreed with park management prior to arrival. Any additional charges incurred after check-in must be paid in full at the time they are incurred.

f. If you pay by MasterCard or Visa credit or debit card, Amex, Diners or Union Pay, we may charge a card surcharge of up to 2.00% of the total transaction value (excludes EFTPOS transactions). The surcharge amount will be displayed at the point of booking before you proceed to payment. We reserve the right to vary the surcharge in accordance with the applicable costs and merchant fees in accepting a credit card payment at any time without prior notice.

g. The following terms apply only to bookings which are made on a “book now, pay later” basis. These terms prevail to the extent they are inconsistent with the other terms and conditions:​

  1. A “book now, pay later” booking is only available on direct website or direct to park bookings.

  2. Corporate bookings, group bookings, permanents, annuals, and non-direct bookings are excluded from making a “book now, pay later” booking.

  3. Blackout periods apply to “book now, pay later” bookings. 

  4. Where a “book now, pay later” booking is accepted by us, confirmation and payment is required 48 hours prior to arrival in park.

  5. Cancellations of “book now, pay later” bookings made 48 hours or more prior to the arrival date do not incur cancellation charges.

3. Cancellations

a. You agree that the cancellation conditions set out in these terms and conditions apply.

b. Single booking cancellations: Where your booking relates to only one on-site accommodation service, and that booking is cancelled:

  1. 14 days or more prior to the arrival date stated in the booking, you will be refunded the amount equal to the tariff you have paid; or

  2. 7 days or more prior to the arrival date stated in the booking, you will be refunded the amount equal to the tariff you have paid less a $20 cancellation fee; or

  3. less than 7 days prior to arrival, you will be refunded an amount equal to the tariff you have paid less 25% of the total tariff applicable to your booking or the tariff for one night's accommodation, whichever is greater.

c. Group booking cancellations: Where the booking is a group booking which relates to two or more on-site accommodation services, and that booking is cancelled:

  1. 30 days or more prior to the arrival date, then you will be refunded an amount equal to the tariff you have paid less a $40; or

  2. 14 days or more prior to the arrival date, then you will be refunded an amount equal to the tariff you have paid less the same tariff for one night's accommodation; or

  3. less than 14 days prior to arrival, then you will be refunded an amount equal to the tariff you have paid less 25% of the total tariff applicable to your booking or the tariff for one night's accommodation, whichever is greater.

d. You may request a booking be changed however any request will be subject to availability, the tariff may change depending on the new booking period and an administrative fee may also apply to make the change.

4. COVID-19

a. Both you and we acknowledge that:

  1. COVID-19 is currently a risk to the Australian community;

  2. as part of managing the risk, the governments of Australian States and Territories have been implementing restrictions, including travel restrictions between the States and Territories;

  3. it is possible that a government restriction will be in place at the time of your booking; and

  4. if a government restriction is in place, it may result in us incurring costs to provide you with the accommodation which you ultimately do not use.

b. If, in our reasonable opinion, we think it is likely that a government restriction will be in place at the time of your booking and that government restriction may affect your ability to travel to the park, or our ability to provide you with accommodation at the park, then we may choose to cancel your booking. If we choose to cancel your booking then:

  1. we will promptly notify you;

  2. we will not be liable to you in any way in respect of the cancellation; and

  3. we will promptly provide you with a full refund of any payments you have made for the booking.

c. You agree to complete any declaration form and to provide us with any information that we reasonably request, to assist us with managing the risks of COVID-19 and complying with any government restrictions or requirements. 

5. Booking Credits

a. As an alternative to cancelling a booking you may request us or we may offer to amend a booking and issue you with a Park Credit equal to the amount paid for your existing booking to use at our parks for up to 12 months. If you make a request we may, but are not obliged to, issue you with a Park Credit. 

b. Acceptance and redemption of a Booking Credit is subject to these terms and conditions.

c. A Booking Credit:

  1. is only redeemable for accommodation at our park, and is not redeemable for cash,  park kiosk purchases, or any other products or services; 

  2. is not transferrable and must be presented at the time of check-in; 

  3. may be used in part or in full, and any Remaining Value can be used towards subsequent purchases of accommodation at our parks; 

  4. is valid only for a period of 12 months from the date of issue (expiry date) and if not used prior to the expiry date will be void, of no value and any unused value will not be refunded.

d. You are responsible for informing us of the correct email address for delivery of any Park Credit confirmation. We are not liable for any amount in relation to any Booking Credit that is lost or undelivered via electronic means.

6. Early Departures and No Shows

a. No refunds are given for unused portions of your booking, including no-shows and early departures or cancellations where you or your party has arrived at the park. A no-show is when you do not check-in on the day of your booking.

b. We reserve the right to refuse entry into the park:

  1. if we reasonably determine that you, or someone in your party, could present a risk to the health or safety of our staff or other guests at the park; or

  2. for any other reason we so determine in our discretion (including for our own purposes).

A full refund will be issued if this occurs unless our refusal is because you or your party presents a risk to the health or safety of our staff or other guests at the park, or because you have breached our park rules, or because of your breach of these terms and conditions.

7. Your Party

You must ensure at all times that your party complies with our park rules and polices, these terms and conditions. You agree that any breach of our park rules and policies or these terms and conditions by your party will constitute a breach by you.

8. Check-in and check-out

a. You and your party must either check-in using our app or otherwise report to reception and sign in on arrival.

b. A 2pm check-in and 10am check-out applies to all bookings unless alternative arrangements have been agreed with park management in writing prior to arrival. If you do not depart before check-out time you agree that we may charge you for an additional day at the prevailing tariff applicable to your accommodation for each day (or part thereof) until you depart.

c. You must return any keys and security cards at the time of your departure and agree that we may charge you for the replacement costs of any keys or cards you lose or fail to return them to us.

d. Rooms or cabins left in an unsatisfactory state (as determined by us) will incur a cleaning charge of five hundred dollars ($500).

e. You agree that regardless of your length of stay there is no tenancy or other proprietary rights created in your favour under any laws. We grant you a licence to stay in or use the facilities in our park and we reserve the right to terminate the licence at any time.

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9. Right of removal

If during your stay, we reasonably determine that you, or someone in your party, could present a risk to the health or safety of our staff or other guests at the park, or you or your party fails to comply with these terms and conditions, then in addition to any other right we may have, we may immediately terminate your accommodation and evict you and your party without liability to you. You agree that in these circumstances we are not required to refund any amount in relation to your booking or any other goods or services you have purchased from us.

10. These Park Rules apply to all visitors and occupants (including their guests, visitors and invitees) of Riverside Ski Park when they are on the holiday park, including any area administered or cared for by the park owner. They are designed for the safety and protection of occupants and for the protection of property.

11. Our Pets Policy

Riverside Ski Park welcomes all members of your family, including your four-legged loved ones. Like our family members, we want to keep them safe at all times. In our Pets Policy is a set of Guidelines & Conditions to ensure the safety, comfort and well-being of all guests in our park. These guidelines also help to ensure you and your ‘Fur children’ enjoy your time away.

Updated 25/02/2022.